Customer Service Training - Managing Customer Service

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 The need for leading, promoting, and enhancing a customer-focused culture is essential within every organisation. This 11 hour customer service  course will provide you with an opportunity to explore your responsibilities within your role as a customer service agent. As you discuss the various skills and techniques, you will draw from your own personal and varied experiences to share elements of reward and challenge. Consider this course as a re-energizing time to build and expand from where you are now.  

The course is presented in 2 modules:

Module 1 - Critical Elements of Customer Service
Module 2 - Managing Customer Service

You'll learn to:

Recognize that service delivery is an individual response value
Understand how an individual’s behavior impacts the behavior of others
Develop more confidence and skill as a problem-solver
Communicate more assertively and effectively
Make customer service a team approach
Identify ways to establish links between excellence in customer service and your business practices and policies.
Develop the skills and practices that are essential elements of a customer service focused manager.
Recognise what employees are looking for to be truly engaged.
Recognise who the customers are and what they are looking for.
Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.

 
ONLINE COURSE

Dates - Any where , Any time                                                                 
Time:  This workshop will take a minimum of  8  hours of your total time to complete.  You can complete the course at any time that suits over a 3 month period.  
Venue:  Your computer
Cost: Real Estate CPD Students =  $149 incl gst  (REBA number must be supplied when booking)
          General Public Students  =    $199 incl gst
What's included:  Upon enrolment each student gets 3 months to complete their online course. Each course provides students with comprehensive course manuals and Certificate of Completion after successful completion of the course.
CPD Points for Real Estate Attendees-  7 CPD Points  
Booking Procedure:  To book into this online course go to the booking page via the book now button below and select the online course.  Once your booking is recieved you will recieve full instructions and your login by email within 4 business hours.

To Speak to a Training Consultant about this workshop or to book this workshop for your team call 1300 855 417
To view all our workshops click here