Morton Learning Code of Practice
Morton Learning is committed to providing training, coaching and mentoring services that consistently exceed the expectations of our clients and students.
We are committed to:
• Demonstrating ethical behaviour and standards in our dealings with others.
• Providing to our students and clients - trainers with relevant industry expertise in their chosen field and subject area.
• Developing and utilising innovative and high quality training and assessment resources and tools.
• Treating everyone we come into contact with fairly and avoiding any discriminatory actions of any kind towards any person.
• Showing sensitivity to the diverse backgrounds and needs of our clients, students, trainers and staff.
• Incorporate adult learning principles and flexibility into our training design and delivery methods to meet the needs and circumstances of a wide range of clients and students from a variety of cultures and educational backgrounds.
• Provide safe and comfortable learning environments for our clients, trainers, staff and students.
• Provide clients with clear and accurate information about our courses via our website, brochures, course outlines and the verbal advice we offer.
• Respect the privacy and confidentiality of clients and client information, as detailed in the Morton Learning Privacy Policy.
• Continually review and evaluate our systems, products and services to ensure they are of a high standard and consistently meet the growing and changing needs of our clients and students.
• Welcome and actively seek client feedback as the basis for continuous improvement of our systems, resources, and the services we provide.
• For more information on any of the provisions in our Code of Practice, please contact a Morton Learning consultant on 1300 855 417.
Refund Policy
Morton Learning – Refund Policy for Public Seminars and Workshops
Students who are unable to attend a workshop on which they have enrolled and paid for are encouraged to transfer their enrolment to a subsequent workshop to be conducted by Morton Learning. Transferring an enrolment does not attract an additional charge.
In situations where a person wishes to cancel their enrolment on a workshop, Morton Learning reserves the right to charge the participant according to the amount of notice they provide prior to commencement of the workshop:
| NOTICE PROVIDED | REFUND |
| More than 14 days | $25 cancellation admin fee |
| 7 - 14 days | $25 cancellation admin fee |
| 2 - 7 days | $50 cancellation admin fee |
| 1 day | 50% of workshop fee |
| No show | No refund |
Morton Learning reserves the right to provide no refund for withdrawal after the commencement of the workshop. Course cancellations must be conveyed in writing or in person to Morton Learning. The decision about whether to enforce the above charges will be made by the Directors of Morton Learning.
Refunds will be forwarded to clients within 7 days of their eligibility being established / agreed.
Morton Learning Privacy Policy
Confidential client and student details are only available to Morton Learning staff and are security protected. Information relating to student's personal record will only be made available to the student and no other external party. Information relating to a students participation in approved CPD activities will be provided to REBA on request from REBA.
Periodically, samples of evidence produced by students may be used for internal assessment moderation / validation or audit purposes. Morton Learning personnel will treat all evidence reviewed for this purpose as confidential. Periodically, samples of evidence produced by students may be used for external assessment moderation / validation or audit purposes. Morton Learning will seek permission from the student before using their evidence for this purpose.
Information relating to the client / trainee (e.g., contact details, training and assessment record, etc) will only be issued to another party with the written consent of the client / trainee (except as required REBA to verify CPD requirements.).
