7.5 CPD Points (ONLINE) – Workplace Mental Health and Cultural Diversity Combo Pack
RTO #: 51926
SPECIAL OFFER: Enjoy $50 OFF this course for a limited time! Offer ends on January 31st.
CPD Approval Number: FENTON 71, 72
CPD Points: 7
Delivery mode: ONLINE
The Workplace Mental Health and Cultural Diversity Combo Pack combines the following two Elective CPD topics:
Managing Workplace Stress and Mental Health – FENTON 72 (3.5 CPD)
The Covid 19 era, long working hours, expectations to maintain high levels of availability across a 7-day week, and dealing with clients who are often in distressing situations themselves are just a few of the factors that can take a toll on the psychological health and safety of those working in the real estate industry. It's no surprise that these factors can very easily facilitate a working environment where people feel overwhelmed and stressed. The psychosocial safety of employees impacts all aspects of the business environment including productivity, consumer protection, and service delivery.
Post-pandemic research has highlighted the fact that there is a mental health epidemic currently occurring in Australia affecting much of the Australian workforce. Aside from the well-documented health risks associated with long-term psychological distress – at a basic level, it can impair decision making which can negatively impact all interactions with clients, colleagues, and the wider public. The ability to manage workplace stress with positive coping mechanisms that create a good work/ life balance is critical to positive mental health.
Tailored to the real estate industry, this online course is designed to provide participants with the knowledge required to better understand factors in the workplace that may trigger stress and impact their own mental health and that of colleagues and associates. Evidence-based with references to current resources from Australia's leading mental health support networks, participants will develop skills in recognising and managing the risks associated with psychosocial health in the workplace.
Understanding Cultural Diversity in the Workplace – FENTON 71 (4 CPD)
Professionalism in client and customer service means different things to different people, but all of them are worthy of your time, respect and attention. When you acknowledge and respect diversity, you have a greater opportunity to attract and retain a diverse range of clients, build better rapport with them and increase client satisfaction. This is particularly relevant and essential to your role as a real estate professional in Western Australia. You can improve client engagement and satisfaction by developing your cultural competence to better understand the different needs and expectations of diverse groups of customers. This course will give you the knowledge to communicate appropriately with culturally and linguistically diverse customers, clients, their families and the wider community.
The Important bits:
- Courses are non-refundable after purchase.
- Students can log in and out of the course until is completed.
- Course access is valid for 14 days
- Course pricing is $199 per 7-point course.
- To earn CPD points your course must be completed by 31st December.
- All students are required to email us at firstname.lastname@example.org to confirm course completion.
- Certificates will be issued and points lodged with DEMIRS within 24 hours.