RTO #: 51926

CPD Approval Number: FENTON 71, 72

CPD Points: 7.5

Delivery mode: ONLINE

Workplace Mental Health and Cultural Diversity  combines the following two Elective CPD topics:

Managing Workplace Stress and Mental Health – FENTON 72 (3.5 CPD)

The Covid 19 era, long working hours, expectations to maintain high levels of availability across a 7-day week, and dealing with clients who are often in distressing situations themselves are just a few of the factors that can take a toll on the psychological health and safety of those working in the real estate industry.  These factors can easily facilitate a working environment where people feel overwhelmed and stressed.   The psychosocial safety of employees impacts all aspects of the business environment including productivity, consumer protection, and service delivery.

Post-pandemic research has highlighted the fact that there is a mental health epidemic currently occurring in Australia affecting much of the Australian workforce.  Aside from the well-documented health risks associated with long-term psychological distress – at a basic level, it can impair decision making which can negatively impact all interactions with clients, colleagues, and the wider public.  Managing workplace stress with positive coping mechanisms that create a good work/ life balance is critical to positive mental health.

Tailored to the real estate industry, this online course is designed to provide participants with the knowledge required to understand factors in the workplace that may trigger stress and impact their mental health and that of colleagues and associates.  Evidence-based with references to current resources from Australia's leading mental health support networks,  participants will develop skills to recognise and manage the risks associated with psychosocial health in the workplace.

Understanding Cultural Diversity in the Workplace – FENTON 71 (4 CPD)

Professionalism in client and customer service means different things to different people, all are worthy of your time, respect, and attention. When you acknowledge and respect diversity, you attract and retain clients, build better rapport, and increase client satisfaction. This is particularly relevant and essential to your role as a real estate professional in Western Australia. You can improve client engagement and satisfaction by developing your cultural competence to understand the different needs and expectations of diverse groups of customers. This course will teach you to communicate appropriately with culturally and linguistically diverse customers, clients, their families, and the wider community.

Things to note:

• Courses are non-refundable after purchase.
• Students can log in and out of the course until completed.
• Course access is valid for 14 days
• Course pricing is $199 per 7-point course.
• To earn CPD points your course must be completed by 31st December.
• All students are required to email us at cpd@mortonlearning.com.au to confirm course completion.
• Certificates will be issued and points lodged with DEMIRS within 7 days.