CPD Approval Number: FENTON 50, 57, 70
CPD Points: 7.5
Delivery mode: ONLINE
The Communication Skills Combo Pack combines the following three Elective CPD topics:
Communication Skills for Real Estate – FENTON 50 (2 CPD)
This module is designed to help real estate professionals improve their interactions with clients, customers and colleagues. This content gives participants the opportunity to improve the critical communication skills of listening, asking questions and being aware of nonverbal messages. Participants also learn more about the elements of communication with others that help reveal appropriate information about ourselves, and how to manage a professional image.
Facilitating Client Meetings – FENTON 57 – (2 CPD)
This module is designed to equip real estate professionals with the skills required to facilitate productive client meetings. Participants will learn what their role is as a facilitator of meetings, how to adequately plan for client meetings and anticipate the outcome of the meeting and the proven facilitation techniques that keep client meetings on track and moving towards the desired outcome.
Solving Problems in the Workplace – FENTON 70 (3.5 CPD)
We encounter problems and make decisions every day. Some problems are simple and the solution is readily apparent, while other problems are more complex and we must weigh multiple potential solutions as we make our decision. In this course, participants will learn a three-phase problem solving process that can be applied to any situation. Participants will learn how to apply a range of techniques to define problems, identify root causes and identify and analyse potential solutions. Participants will also learn techniques for creative thinking, how to make good group decisions, and ways to follow up on and evaluate decisions.
The Important bits:
- Courses are non-refundable after purchase.
- Students can log in and out of the course until completed.
- Course access is valid for 14 days – access after this time will incur a fee of $99.
- To earn CPD points for 2021 – your course must be completed in 2021.
- All students are required to email us at firstname.lastname@example.org to confirm course completion.
- Certificates will be issued and points lodged with DMIRS within 14 days of completion.