7.5 CPD Points (ONLINE) – Cultural Diversity and Emotional Intelligence



RTO #: 51926

CPD Approval Number: FENTON 71, 74

CPD Points: 7.5

Delivery mode: ONLINE

The Cultural Diversity and Emotional Intelligence combines the following two Elective CPD topics:


Understanding Cultural Diversity in the Workplace – FENTON 71 (4 CPD)

Professionalism in client and customer service means different things to different people, but all of them are worthy of your time, respect, and attention. When you acknowledge and respect diversity, you attract and retain clients, build better rapport, and increase client satisfaction. This is particularly relevant and essential to your role as a real estate professional in Western Australia. You can improve client engagement and satisfaction by developing your cultural competence to understand the different needs and expectations of diverse groups of customers.  This course will teach you ways to communicate appropriately with culturally and linguistically diverse customers, clients, their families, and the wider community.


Emotional Intelligence – FENTON 74 (3.5 CPD)

The real estate industry is diverse, encompassing a range of personalities, each offering valuable lessons. A common attribute of high achievers in the real estate industry is their ability to comprehend and navigate the intricacies of human interactions within a professional landscape.  This attribute is Emotional Intelligence (EQ) or (EI).

This comprehensive online course is designed to provide real estate professionals with the knowledge and understanding to apply emotional intelligence to their interactions in the real estate environment.



Things to note:
  • Courses are non-refundable after purchase.
  • Students can log in and out of the course until completed.
  • Course access is valid for 14 days
  • Course pricing is $199 per 7-point course.
  • To earn CPD points your course must be completed by 31st December.
  • All students are required to email us at cpd@mortonlearning.com.au to confirm course completion.
  • Certificates will be issued and points lodged with DEMIRS within 7 days.