CPD Points: 5
Delivery mode: ONLINE   

Package 1 - includes 3 topics covering each of the three CPD subject categories:

• Legal requirements—Legal obligations under the Work Health and Safety Act 2020 (WA)—(1 CPD)
• Ethics or professional responsibility—Unconscious Bias—(2 CPD)
• Professional skills—Understanding cultural diversity of clients - (2 CPD)

Unconscious Bias  (2 CPD)

The biases that shape professional decisions are not always the obvious ones. They are often the assumptions running quietly in the background — influencing how we read a buyer, shortlist a tenant, respond to a client, manage a team member, or pitch a property. Understanding and mitigating unconscious bias is essential for building trust, making fairer decisions, and fostering inclusive professional practice. This course goes beyond simply meeting a compliance requirement. It is designed for real estate professionals who want to do better work, strengthen client relationships, and contribute to more respectful and equitable agency environments.

Throughout this 2-hour course, participants will explore the science of unconscious bias, including the neuroscience behind how bias forms and influences decision-making.  The course also provides practical tools and strategies to recognise, address, and reduce the impact of bias in everyday real estate practice. Participants will learn how to adopt more inclusive language and behaviour, apply fair and transparent decision-making processes, and create agency environments that support diversity, equity, inclusion, and professional trust.

Understanding the Cultural Diversity of Clients  (2 CPD)

Western Australia’s property market is increasingly shaped by cultural, linguistic and community diversity. According to the ABS, WA recorded a net overseas migration gain of around 40,410 people in 2024–25, with the largest gains from people born in the United Kingdom, India, New Zealand and the Philippines, alongside strong national migration patterns from Asia, Africa, the Middle East and Oceania.

This 2-hour course helps WA real estate professionals develop practical cultural competence skills to communicate effectively with culturally and linguistically diverse clients, families and communities. Participants will learn strategies for inclusive communication, respectful engagement and culturally aware service delivery, helping them meet client expectations, reduce misunderstandings, build trust and strengthen long-term client relationships.

Legal Obligations Under the Work Health and Safety Act 2020 (WA)  (1 CPD)

Work health and safety is a core legal and professional responsibility for Western Australian real estate agencies. This course provides a practical introduction to the Work Health and Safety Act 2020 (WA) and helps participants understand how WHS duties apply in everyday real estate practice.

Designed for WA real estate professionals, agency owners, managers, officers and team members, this course explains key WHS concepts in plain English, including the role of a PCBU, the primary duty of care, officer due diligence, worker responsibilities, consultation requirements, risk management, labour hire arrangements, shared duties and the role of WHS service providers.

Participants will explore how WHS obligations apply to real workplace situations, including property management, inspections, open homes, agency operations, contractors, volunteers, consultation with workers, and working with other duty holders. 

By the end of the course, participants will have a clearer understanding of their WHS responsibilities under the WHS Act 2020 (WA), how to identify and manage workplace risks, and how to support a safer, more informed and legally aware real estate workplace.

Terms and conditions:

• Courses are non-refundable after purchase.
• Login details are emailed to participants within 1 business day of enrolment.
• Participants can log in and out of the course during the access period.
• To earn CPD points for this 5 CPD point package, a minimum of 5 hours of participation is required. Course activity is timed to reflect this: 1 CPD point = 1 hour of participation.
• Course access is valid for 21 days from the date you receive your login details.
• To earn CPD points for the 2026/2027 CPD year, your course must be completed by the 31st March 2027.
• All participants will be asked to sign an identity and anti-plagiarism declaration before commencing their online CPD.
• Course participation is marked after course completion, and students will be advised if completion is satisfactory.  
• Certificates are awarded when participation and identity requirements are met.
• Technical support is available Monday - Friday between 10am and 5pm. (AWST)

This 5 CPD course package is also available for in-house instructor-led face-to-face delivery and blended learning—email us at cpd@mortonlearning.com.au for pricing and delivery options.